Frequently Asked Questions
Everything you need to know about your luxury travel and style essentials.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 14-day return policy for items in original, unused condition with all tags attached. Please note that certain limited-edition releases may be final sale.
Are Tote&Carry products made from genuine leather?
We specialize in high-quality, eco-friendly vegan leather that offers the premium look and durability of traditional leather while remaining sustainable and cruelty-free.
Do you offer international shipping?
Yes, we ship our luxury goods worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How should I clean and maintain my bag?
To keep your bag looking new, wipe it down with a damp cloth and mild soap. Avoid harsh chemicals and store it in the provided dust bag when not in use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Affirm and Afterpay for your convenience.